Legal Agreement

Terms of Service

Please read these terms carefully before using our digital payment services.

Last Updated: February 15, 2026

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Agreement to Terms: By accessing or using Payratna's digital payment services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Account Registration

To use our services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Promptly update your account information when changes occur
  • Accept responsibility for all activities under your account

Important: You are solely responsible for maintaining the confidentiality of your account password. Notify us immediately of any unauthorized use of your account.

Payment Processing Services

Service Description

Payratna provides payment processing services including but not limited to:

  • Digital payment integration
  • Transaction processing and settlement
  • AEPS (Aadhaar Enabled Payment System)
  • Mobile and DTH recharges
  • Vendor payment solutions
  • Cash management services

Transaction Limits

We reserve the right to impose transaction limits based on:

  • Your account verification level
  • Regulatory requirements
  • Risk assessment and fraud prevention measures
  • Your transaction history and business type

Fees and Charges

By using our services, you agree to pay applicable fees as outlined:

  • Transaction Fees: A percentage-based fee on each successful transaction
  • Setup Fees: One-time account setup charges (if applicable)
  • Monthly Fees: Subscription or maintenance fees for premium accounts
  • Chargeback Fees: Fees for disputed or reversed transactions
  • International Fees: Additional charges for cross-border transactions

Fee Disclosure: All applicable fees are disclosed during account setup and can be viewed in your account dashboard. We reserve the right to modify fees with 30 days prior notice.

Prohibited Activities

You may not use our services for:

  • Illegal activities or transactions prohibited by law
  • Sale of counterfeit, stolen, or fraudulent goods/services
  • Money laundering or terrorist financing
  • Gambling or lottery services (unless licensed)
  • Adult content or pornographic materials
  • Pharmaceutical products without proper licensing
  • Weapons, ammunition, or explosives
  • Multi-level marketing or pyramid schemes
  • High-risk businesses without prior approval

Violation Consequences: Violation of these prohibitions may result in immediate account suspension, fund freezing, and reporting to law enforcement authorities.

Chargebacks and Disputes

In the event of chargebacks or payment disputes:

  • You will be notified of any chargeback requests
  • You must provide evidence to contest invalid chargebacks
  • Chargeback fees will be deducted from your account balance
  • Excessive chargebacks may result in account restrictions
  • We reserve the right to hold funds as reserve for high-risk accounts

Dispute Resolution

For transaction disputes, we provide:

  • A dedicated dispute resolution team
  • Mediation services between buyers and sellers
  • Documentation and evidence review
  • Final decision within 30 business days

Compliance and KYC

To comply with regulatory requirements, you must:

  • Complete KYC (Know Your Customer) verification
  • Provide valid government-issued identification
  • Submit business registration documents (for merchants)
  • Update information when requested
  • Cooperate with AML (Anti-Money Laundering) investigations

We reserve the right to:

  • Request additional documentation at any time
  • Freeze accounts pending verification
  • Report suspicious activities to authorities
  • Terminate accounts that fail to meet compliance standards

Liability and Disclaimers

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for:

  • Service interruptions due to maintenance or technical issues
  • Third-party service provider failures
  • Internet connectivity problems
  • Force majeure events (natural disasters, war, etc.)

Limitation of Liability

To the maximum extent permitted by law, Payratna shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Amounts exceeding fees paid to us in the last 12 months

Account Termination

We may suspend or terminate your account if:

  • You violate these Terms of Service
  • Your account shows suspicious or fraudulent activity
  • You fail to pay applicable fees
  • You provide false or misleading information
  • Your business is added to prohibited categories
  • Required by law or regulatory authorities

Your Right to Terminate

You may terminate your account at any time by:

  • Submitting a written termination request
  • Completing all pending transactions
  • Withdrawing remaining balance (after applicable hold periods)
  • Settling all outstanding fees and chargebacks

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes:

  • We will post the updated Terms on our website
  • We will notify you via email or dashboard notification
  • Changes become effective 30 days after notification
  • Continued use of services constitutes acceptance of new Terms

Questions About Our Terms?

If you have any questions or concerns about these Terms of Service, please contact our legal team:

Email: legal@payratna.com
Phone: +91 1800-123-456
Address: Payratna Technologies Pvt Ltd, Mumbai, India